Ramblings of a Call Centre Manager

I’ve worked as a call centre manager for a lot of big firms in my time and am very familiar with call centre technology and great practices.

Now I have a chance to put my skills to good use on inbound as well as outbound. I’ve always loved “blending”!

If you want to follow my call centre and technology ramblings you may want to come and find some of my posts over at Quora. Yes it’s a little bit of a geeky place but then I guess that’s why I feel comfortable there! 🙂


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